Out of the box this player gave the message NO DISK with Blu Ray and DVDs. It also recognised my network once and then never again (despite resetting router etc). Customer support was worse than useless: the telephone support gave up after telling me to unplug it. The online support recommended cleaning the disks and connecting directly to the TV. I pointed out that the NO DISK message was obviously obtained with or without the TV and that, as I had already noted, I had tried 8 different Blu Rays and DVDs, most of which were fresh out of their packaging. Did they really think that all 8 were so dirty that they would not play? To add insult to injury the only redress offered by support was to send the player to LG for diagnosis! And then wait to hear from them. Thank heavens for Amazon, this piece of junk goes back tomorrow.Get more detail about LG BD 390 Network Blu-ray Disc Player.
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